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Professional Development & Learning Academy

Contact Center Training

$30.00 USD
$30.00 USD
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For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.

Flexibility Built Around the Needs of Working Adults

Professional Learning Academy's mission is to provide greater access to affordable, world-class continuing education online courses, and delivers a fully personalized online experience that's tailored for working adults.

  • ONLINE LEARNING EXPERIENCE